Frequently Asked Questions (FAQs)

With the high-quality wood used for our products, we commit that our table tops are solid and unique. The epoxy layer will add protection to the table top and enhance the modern aesthetic.

Our tables are paired with a solid steel table base. It is designed to resist rust and wear for long-lasting use.

We only offer black epoxy for table tops, and each product has a unique wood grain. If you want to customize the wood grain, we are so sorry that customization is impossible. Instead, we offer a variety of sizes and allow you to customize the table tops and base dimensions that suit your needs.

Our table designs are suitable for cleaning with a soft cloth. You should wipe them with a wet cloth, then wipe again with a dry one to avoid moisture and stains. Do not use abrasive materials or stiff sponges because they can scratch the surface.

Our products’ natural appeal will be maintained if they aren’t placed under exposure to UV and moisture. Instead, placing it under an umbrella or shade in your garden will be the best solution. Besides, you also need to apply mineral oil and polish the table top with a dry fabric every month.

Please check the product description in each listing by scrolling down. We provide detailed information for each product, from dimensions to materials. If you still wonder about our product, kindly drop us a line here [chatbox] so we can help you directly.

At Lumber Grand, we carefully choose the kiln-dried wood, each slab having its own pattern. The epoxy colors are thoughtfully chosen to complement any home style. By skilled craftsmanship, our tables are cured in the proper temperature and environment to make sure that you will own the perfect tables with the best finish.

Lumber Grand’s tables are crafted 100 % by hand, giving your home a unique look while being functional. You can ask us for customization to reflect your unique taste. Also, we strive to provide affordable prices without compromising quality.

They absolutely can prevent rust and wear over time, thanks to the high-quality powder-coated finish. If you place the table outdoors, it will ensure durability.

Absolutely! We provide various heights and sizes that can support table tops up to 1000 lbs. If you are not sure how to find the right table size, we have free 3D renderings to show the compatibility of our products.

Because of the unique wood grain, we cannot restock the same piece. So if you see your favorite table design out of stock, you can contact us to order another custom table that looks closely like the design you want.

We offer pre-order options for table bases. If you are interested in any item, kindly contact us via email at contact@lumbergrand.com. We are always here to serve all your needs.

Contact us at contact@lumbergrand.com to get the instructions on choosing the size of epoxy tables to fit your room's dimensions. Also, we have the size guide. Please check it for more information on our product sizes.

Sure! But you can contact our customer service team to ask for guidance if you don’t know how to do it properly. We will give you a step-by-step instruction to repair it effectively.

Yes, Lumber Grand offers both tabletops and table bases as standalone products. Besides complete tables, we also offer epoxy table tops and steel table bases of a wide range of sizes.

Our pre-drilled holes on mounting plates, designed with a smart cross shape, are available for tables starting from 29" in size. This design helps minimize cracking due to seasonal or temperature changes. Additionally, C-channels are used to flatten both the epoxy and wood surfaces, reducing the risk of separation over time.

The best way to place an order with Lumber Grand is through our official channels: our website or the Etsy store (lumbergrand). You can contact the customer service team when you have any questions before ordering.

Yes, in-person pickups are possible. You need to place your order and pay in advance. After that, you contact our customer service team to provide your order number. Next, we will send you a pickup time and the guidance to pick up at our warehouse.

Lumber Grand accepts various payment methods. The availability of certain payment options may vary depending on your location and the specifics of your order.

• Credit cards: Visa, MasterCard, American Express, Diners Club
• Digital wallets: PayPal, Apple Pay, Google Pay, or Shop Pay for a pay-later option.

You can see your shipping cost on the checkout page when you have entered your detailed address (for delivery in the US Territory). 

For those who are located outside the USA, you can check our shipping policy or ask our customer service team to get your shipping fee.

Lumber Grand allows orders within the US to arrive in 5-7 business days.

Our custom orders typically take 10–12 weeks to produce, depending on the complexity of your request.

Yes, Lumber Grand has a worldwide shipping service. However, we don’t ship to military bases and certain restricted areas. You can check more information or assistance with shipping to these locations at Stamps.com. You can also contact our customer service team at contact@lumbergrand.com if you need help.

We will send you a Shipping Confirmation email with tracking details once your order has been shipped. We offer the best way for you to follow the shipment progress from Lumber Grand. To make sure that you receive our mail, please subscribe to our mailing list.

Our return policy is outlined on our Refund & Return Policy page. You can view it for detailed information.

Lumber Grand has a refund process for 14 business days after the return is received. You should note that the exact time frame depends on your bank and payment provider. Check our Refund Policy to completely understand.

Please take and send photos to us after you’ve detected that your order arrived damaged. We need photos of all 6 sides of the box, including the shipping label, and the damaged products for careful confirmation.

If you want to change or cancel the order, we have a detailed Change Order and Cancellation Policy page about this issue. Please carefully read and follow our policy and instructions.

Yes, our discounts for bulk purchases and trade clients are available. Please contact the customer service team via email at contact@lumbergrand.com with your order description to inquire. Also, we need to see the items and the quantity you want to buy in the email you send.

Lumber Grand has a refund process for 14 business days after the return is received. You should note that the exact time frame depends on your bank and payment provider. Check our Refund Policy to completely understand.

Please take and send photos to us after you’ve detected that your order arrived damaged. We need photos of all 6 sides of the box, including the shipping label, and the damaged products for careful confirmation.

Lumber Grand’s customer service is available 24/7 to serve you anytime you need. You can email us at contact@lumbergrand.com or call us directly at +1(213) 834-1213.