Change Order and Cancellation Policy

We understand that for some reasons, both objective and subjective, you may need to change or cancel an order. At Lumber Grand, you will receive an email confirmation with the purchase information. If you want to change an item or cancel an order, please contact us at contact@lumbergrand.com within 48 hours for further assistance.

In case you cannot cancel your purchase, please consider returning the item with our Return & Refund Policy.

If you need additional assistance, please contact us by chatting via the 24/7 Live Chat on the right-hand side of the window, emailing through our Contact Us form, or calling +1 (213) 834-1213.