Refund policy

Return Policy

Our return policy is only valid for 7 days after delivery. Please note that you will be responsible for the return shipping cost.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Please note that you will be responsible for the return shipping cost.

1. Return criteria

Returned items must be in the same original condition that you received them

No signs of damage or use, with all original tags and labels attached

A receipt or proof of purchase

2. Items ineligible for return

Custom or personalized orders

Items on sale

3. In case of partial refunds (if applicable):

Items with signs of use

Items are damaged or missing parts for reasons not due to the manufacturer

Items returned after 30 days from delivery date

4. Exchanges (if applicable):

Items are only replaced if they are damaged or defective. If you need to exchange them for different items, please send us an email at contact@lumbergrand.com for further instructions.

5. Return process

To return your product, please contact us at contact@lumbergrand.com with the return reason for the appropriate agreement.

We will send you a listing to process the payment.

Once the payment goes through, a return label will be sent to you so that you can attach it to the package.

Securely repack the item in the original packaging and return it to us.

Our return process will take 7 days to complete.

In the case of exchanging items, the time it takes for the product to reach you may be different depending on your area.

Refund Policy

1. Refund process

Once your return is received and inspected, we will send you an email to notify you whether your refund request is approved or denied.

If the refund request is approved, then your refund will be processed automatically and applied to your credit card or your original method of payment within a certain number of days.

Please note that shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.

2. Late or missing refunds (if applicable)

First, check your bank account again.

Then, contact your credit card company. It may take some time before your refund is officially posted.

Next, get in touch with your bank. There is often some processing time before the refund appears on your account.